RBSE Class 12 English Letter Writing Business Letters

Rajasthan Board RBSE Solutions for Class 12 English Letter Writing Business Letters Exercise Questions and Answers.

RBSE Class 12 English Letter Writing Letters Business Letters

Letter-writing (पत्र-लेखन) भाव-अभिव्यक्ति (expression) की एक महत्त्वपूर्ण कला है । यह अपने विचारों व भावनाओं को प्रकट करने का उत्तम माध्यम है । सामान्यतया एक अच्छे पत्र में निम्नलिखित बातों का होना अति आवश्यक है :
1. पत्र का उद्देश्य मस्तिष्क में स्पष्ट होना चाहिए । 
2. पत्र में सरल भाषा का प्रयोग करना चाहिए ।
3. सभी बिन्दुओं को एक ही अनुच्छेद (paragraph) में नहीं लिखना चाहिए । पत्र के सभी बिन्दुओं पर व्यवस्थित तथा स्पष्ट ढंग से प्रकाश डालना चाहिए । अलग-अलग बिन्दुओं के लिए अलग-अलग अनुच्छेदों का प्रयोग करना चाहिए। 
4. सुलेख का ध्यान रखना अति आवश्यक है । सुन्दर लेखन का पत्र के प्राप्तकर्ता पर बहुत अच्छा प्रभाव पड़ता है।

1. (a) Business Letters 

(For making enquiries, registering complaints, asking for and giving information, placing orders and sending replies)
व्यापारिक पत्रों के अन्तर्गत उन सभी पत्रों को सम्मिलित किया जाता है जो एक ग्राहक द्वारा एक व्यापारी या व्यावसायिक संस्थान को, एक व्यापारी द्वारा या एक व्यावसायिक संस्थान द्वारा दूसरे व्यापारी, व्यावसायिक संस्थान अथवा किसी ग्राहक को लिखे जाते हैं । एक अच्छे व्यापारिक पत्र में निम्नलिखित गुण होने चाहिये :

1. व्यापारिक पत्र पूर्णतः स्पष्ट होना चाहिये । जो भी बात कही जाये वह इतनी स्पष्ट होनी चाहिये कि पत्र पाने वाला एक बार पढ़कर भली-भाँति समझ सके, ताकि अनावश्यक समय नष्ट न हो।

2. पत्र संक्षिप्त होना चाहिये ।

3. पत्र लिखने वाली फर्म का नाम व पता पत्र में बायीं ओर लिखकर उसके नीचे पत्र लिखने की तारीख लिखनी चाहिए।

4. जिस फर्म को पत्र लिखा जाता है, उसका पता पत्र में बायीं ओर लिखा जाता है।

5. यदि किसी व्यक्ति को पत्र लिखा जा रहा है तो उसके नाम से पूर्व Mr/Shri लिखा जाता है । यदि किसी फर्म को पत्र लिखा जा रहा हो तो उसके पूर्व Messers या M/s लिखते हैं ।

6. अभिवादन के नीचे वाली लाइन से पत्र का प्रारम्भ निम्न प्रकार से होता है । 
(i) We are pleased to receive your letter No. .............dated 
(ii) Thanks for your letter No. .............. dated ................. 
(iii) With reference to your letter No. .......... dated ............
(iv) Please refer to your letter No. .......... dated 
(v) I shall be much obliged if you send me 
(vi) Please despatch as early as possible................

7. पत्र समाप्त होने के पश्चात् दूसरी लाइन में बायीं ओर प्रायः Yours faithfully लिखा जाता है।

8. इसके पश्चात् भेजने वाले के हस्ताक्षर होते हैं । यदि पत्र किसी फर्म के द्वारा लिखा जाता है तो उसका स्वामी उस पर हस्ताक्षर नहीं करता है । यह कार्य किसी अन्य के द्वारा किया जाता है । अतः ऐसी स्थिति में फर्म के नाम के पूर्व For शब्द लिखा जाता है, उसके नीचे हस्ताक्षर किये जाते हैं । नीचे हस्ताक्षरकर्ता का पद लिखा जाता है । 

9.जो वस्तु मँगवाई जा रही है उसका आवश्यक विवरण तथा संख्या अवश्य ही लिखें ताकि कोई भ्रम पैदा ना हो ।

10. आपके द्वारा भुगतान किस माध्यम से किया जायेगा, यह भी अवश्य लिखें।  
यथा-Cheque,Draft; Money Transfer (RTGS/NEFT),etc.

11.

Business Letters

Format

Sender’s Address ______ Date : _____________ Reference No. (if any) ______ Designation / Name & Address of the Recipient _____ Subject _________ The Salutation __________ The matter of the letter (divided into paragraphs) ________________________________________ ________________________________________ ________________________________________ The Subscription (closing phrase) __________ Business Firm’s Name ________ Designation of the Sender ______ Enclosures (if any)  1. ___________ 2. ___________ 3. ___________ Copies to be sent (if any) ______ Post script (if any) __________

(i) Making Enquiries 

Question 1.
As the proprietor of Kitty Garment Showroom, write a letter to M/s Amba & Brothers inquiring about the range of children's wear and the variety they provide. Invent all the necessary details.
Answer:
Kitty Garment Showroom,
Mohan Nagar 
Sriganganagar 
14th November 20 _ _.
The Manager 
M/s Amba and Brothers 
Nai Sarak 
New Delhi 
Subject- Information about Children's wear 
Sir. 
We have opened a new showroom for children's wear and are aware of the glory of your esteemed name. We also want to associate with you and flourish in the field. Thus, provide us the details of your range and variety in the mentioned category. Also favour us by enlightening us on the following: 

• Discounts you offer on a new business relation 
• Usual concessions 
• Mode of payment and transport 
• Transport and delivery charges 
• Provision of the unsold wear and nature of the seasonal wear 
• Any specific information you want to convey us
  Looking forward to a positive response. 

Yours faithfully 
Raja Chaudhary 
(Proprietor)

Word-meanings: range = एक ही प्रकार की विभिन्न वस्तुएँ । mentioned = वर्णित | favour = अनुग्रह करना । enlightening = अपेक्षित जानकारी देना। provision = भविष्य की स्थितियों से निपटने की तैयारी।

Question 2. 
You are Naina of Bhilwara. Write a letter to the Manager, Shagun Garden, Jodhpur to find out the rates for conducting the wedding reception of your sister on the lawns, enquiring about the catering cost per head, service and decoration charges and advance to be paid. (Business letter) 
Answer: 
9 B.R.C. Vyas Nagar
Ajmer Road
Bhilwara
22 August 20_ _ .
The Manager Shagun Garden Jodhpur
Subject : Rates for conducting wedding reception
Dear Sir
We want to conduct our sister's wedding reception on the lawns of your garden on the evening of 23 September 20_ _. There will be around two hundred guests including children. We may also need four rooms. You have to arrange for the decoration,catering and service for the wedding. Kindly furnish the following details regarding the function : 
1. The catering cost per head.
2. Service charges. 
3. Decoration charges.
4. Room charges. 
5. Amount of advance money to be paid. 
6. Any other relevant information. Kindly reply at the earliest. 
Thanking you 
Yours faithfully
Naina 

Word-meanings : wedding reception = शादी स्वागत समारोह  I decoration = सजावट

Question 3. 
You are Sameer, the Tour Incharge of Senior Secondary School, Ajmer. You areplanning to organize a tour to a place of historical importance during the summer break. Write a letter to the National Travel Agency, Ajmer enquiring about the chaizes, facilities and all other necessary details. (Business letter) 
Answer:
Pratap Senior Secondary School
Ajmer 20 May 20_ _ .
The Manager 
The National Travel Agency
Ajmer 
Subject : Enquiry about the charges and facilities of a tour Dear Sir Pratap Senior Secondary School, Ajmer is planning a three-day tour to a place of historical importance during the summer break. The students of class XI and XII are planning to visit Delhi. There are 180 students in all. Six teachers and three peons will also accompany us.
Kindly, furnish the following details regarding the charges and facilities you provide : 
1. How will you accommodate us ?
2. Number of rooms and their total charges. 
3. Arrangement of breakfast, lunch and dinner and the charges per head. 
4. Arrangement of four luxury buses and their charges. 
Yours faithfully 
Sameer (Tour Incharge) 

Word-meanings :accommodate = ठहरने की व्यवस्था करना

Question 4. 
You are Mohan / Mohini of Class XII. You are responsible for conducting farewell party.
Write a letter to the Manager, Ashoka Hotel, Sindhi Camp, Jaipur to make enquiry about the rates to use their hall for the party. You study in Jawahar Sr. Sec. School, Chaura
Rasta, Jaipur. 
Answer:
Jawahar Sr. Sec. School
Chaura Rasta 
Jaipur 
02 February 20_ _
The Manager 
Ashoka Hotel 
Sindhi Camp 
Jaipur 
Subject : Enquiry about charges of the hall for conducting a farewell party.
Sir 
Our school wishes to organize a farewell party in your hall (party). There are 156 students altogether for this purpose. We will have the party on 11 February 20_ _. from 4 p.m. to 7 p.m. I would like to request you to send me the necessary details like- charges, advance required and confirmation regarding booking. 
Thanking you 
Yours faithfully 
Mohan / Mohini

(ii) Registering Complaints 

Question 5. 
You took delivery of six cases of crockery from Kota. Out of six cases, one case was delivered to you broken and the contents were found damaged. Write a letter to the Claims Superintendent, West-Central Railway, Jabalpur about the loss and request him
to accept your claim. 
Answer:
14/A Lal Darwaza
Kota 
February 22, 20.
The Claims Superintendent 
West-Central Railway 
Jabalpur 
Dear Sir 
We received six cases containing crockery despatched to us by Bawa Glass Factory, Delhi on February 15, 20_ _ against RR No. 720307. One of the six cases was broken and the contents were found to have been severely damaged. The invoice value of this case is 1500/- (One thousand five hundred only). We are enclosing the invoice in original. We hope that our claim will be admitted and an early payment will be arranged to oblige us. Hoping to hear favourably from you soon. 
Yours faithfully 
For Rana Crockery
Ram Mohan
(Manager) 

Question 6. 
Write a letter of complaint to a watch company about the defective watch received from them. 
Answer:
18, Katra Mahesh Das
Deeg 
September 10, 20 - - .
Niren Watch Company 
149 Banerjee Road 
Kolkata
Subject-a Complaint regarding a defective watch
Dear Sirs
I am sorry to state that the watch sent by you last month by V.P.P. is not working properly. It stops very often'. The parcel was received intact. Hence, I think there is some mechanical defect in the watch. I am sending the watch, invoice and guarantee card back to you and I request you to replace it by another thoroughly checked watch.
Yours faithfully
Prakash Gupta 

Question 7. 
You are Anoop living at 7, Adarsh Nagar, Churu. You purchased a washing machine from a dealer. Write a letter for its replacement.
Answer:
7 Adarsh Nagar
Churu 
13 October 20_ _. 
M/s Tulip Appliances 
M.G. Road, Jaipur 
Subject-Complaint regarding a defective washing machine 
Dear Sirs 
I bought a washing machine from your showroom with a warranty of 2 years. But only 8 months have passed-by and it has started troubling me. For a month its dryer has not been functioning properly while the system creates a loud noise during the washing of clothes. It gave me an electric shock when I switched it on yesterday. I hope you will understand the urgency of the situation and send a technician to rectify these defects or replace it soon. 
Yours faithfully
Anoop 

Question 8. 
Write a reminder to a customer to whom your firm supplied goods on credit and who has not paid the money yet. A letter which was sent previously demanding payment remains unreplied. (Business letter) 
Answer:
M/s Jaggimal Kirorimal
M. G. Road Dholpur March 14, 20.M/s Amar Trading Company 47 Station Road Ajmer Subject - Payment Outstanding Dear Sirs We are sorry to state that a customer of our goodwill like you has not noticed our previous letter dated February 5, 20.. for the settlement of our account. May be, it might escape from your knowledge. We request you to remit us a sum of ₹ 20,000/- (Twenty thousand only) standing against you at your earliest. 
Yours faithfully 
For Jaggimal Kirorimal 
B. P. Sharma 
(Proprietor)

Word-meanings : goodwill = ख्याति । previous = पूर्व के। escape = किसी बात पर ध्यान न जाना। standing= पहले जैसा रहना। remit = किसी व्यक्ति को भुगतान करना।

Question 9. 
You have placed an order for few books with Mohan Pustak Mandir, Chaura Rasta, Jaipur. You have not received the books till date. Write a letter to them complaining about the non-compliance of your order. You are Satish Gupta residing in Ram Nagar Colony, Churu. (Business letter) 
Answer:
Ram Nagar Colony 
Churu .
20 January 20_ _ .
M/s Mohan Pustak Mandir 
19 Chaura 
Rasta Jaipur
Subject: Non-compliance of order 
Dear Sirs 
I placed an order for few books with you on 1 January 20_ _. I have already sent you a money order No. 677777 dated 1 January 20_ _. for the required amount. I regret to say turbed me. The books ordered are very urgently needed. Kindly, despatch the books as early as possible. If they are not received within a week, the order will stand cancelled. I would appreciate your immediate attention to this matter. 
Yours faithfully
Satish Gupta 

Question 10. 
Write a letter to the Standard Book Co., Ajmer, complaining about the poor quality of books supplied to your library. You are Nikhil, Librarian of Govt Senior Secondary School, Ajmer. (Business letter) 
Answer:
Govt Senior Secondary School
Ajmer 
20 March 20_ _.
M/s Standard Book Company
12-Naya Bazar 
Ajmer 
Subject : Supply of poor quality books 
Dear Sirs 
We are one of your regular customers. We placed an order for the purchase of about four hundred books for the school library. We regret to inform you that the books supplied by you are of poor quality. Following are the defects that we would like to bring

1. Thirty copies of World History are of 2020 edition. Similarly, twenty copies of English Grammar by R.K. Lakhani are of 2019 edition while the latest editions are available in the market.

2. We ordered twenty copies of Modern Algebra by R.K. Kapoor. These books are in a very bad condition. We await the replacement of the old-editioned and defective books.
Yours faithfully
Nikhila (Librarian) 

Question 11. 
Write a letter to M/s Jain Traders, Ajmer complaining about the quality of computers received in response to your order. You are Ramesh, 18-D, Mahaveer Nagar, Ajmer. (Business Letter) 
Answer:
18-D Mahaveer Nagar
Ajmer 
20 April 20_ _. 
M/s Jain Traders 
Ajmer 
Subject: Poor quality of computers Dear Sirs i bought a computer set from you on 16th January 20_ _. Your service engineer installed it the same day. I regret to say that the set is of very poor quality. The speakers are not working and the monitor shows wavering lines making the picture vague. The printer is also not working well. Your firm enjoys goodwill in the computer market but this deal is not according to your image. You are requested to get the computer replaced at the earliest with one of upgraded quality and technology. 
Yours faithfully
Ramesh 

Word-meanings : wavering = टेढ़ी-मेढ़ी ,vague = अस्पष्ट,धुंधला

(iii) Asking for and Giving Information 

Question 12. 
Write a letter on behalf of M/s Gupta & Sons, 14-A/21, Kanhaiya Street Sikar to M/s Sita Ram Om Prakash, 18- Chaura Rasta, Jaipur asking quotation for woollen clothes and their rates of discount and terms regarding payment. (Business Letter) 
Answer:
M/s Gupta & Sons
14-A/21 Kanhaiya Street
Sikar
January 10, 20.
M/s Sita Ram Om Prakash
18 Chaura Rasta
Jaipur
Subject - Quotation for woollen clothes
Dear Sirs
Please send us your price list and quotation for woollen clothes within a week of the receipt of this letter. Kindly let us know the rate of discount and your terms of payment and delivery. Hoping to receive an early reply.
Yours faithfully 
For Gupta & Sons
Ramesh Gupta
(Manaker)

Question 13.
Write a letter on behalf of MIs Sita Lam om Prakash, 18-Chaura Rasta, Jaipur to M/s Gupta & Sons,
14 - 4/21,Kanhaiya Street Sikar sending quotation for woollen clothes and their rates. of discount and terms regarding payment. (Business Letter)
Answer:
M/s Sita Ram om Prakash
18 Chaura Rasta
Jaipur
16 January 20...
Mie Gupta & Sons
14-A/21 Kanhaiya Street
Sikar
Subject - Reply about quotation for woollen clothes
Dear Sirs
With reference to your letter asking quotation for woollen clothes, we are sending you
the following quotations:

S.No	Items	Quantity	Scheme/Discount	Amount
1. 2. 3.	Sweaters Caps Socks	1 dozen 1 dozen 1 dozen	+ 1 piece + 2 pieces + 2 pieces	₹ 1512/- ₹ 138/- ₹ 312/-

We accept payment only through RTGS/NEFT in advance. 
Yours faithfully 
For M/s Sita Ram Om Prakash 
Prabhu Dayal
(Manager) 

Question 14. 
You are P.N. Pandey from Meena Pustak Mandir, Chaura Rasta, Jaipur. Write a letter to Mr Raghunath Pathak, Manager, Modern Book Depot, 27 Kote Gate, Bikaner replying to his request for your full catalogue. (Business letter) 
Answer: 
M/s Meena Pustak Mandir
Chaura Rasta 
Jaipur 
24 February 20_ _.
Mr Raghunath Pathak 
Manager 
Modern Book Depot 
27 Kote Gate 
Bikaner
Subject: Your request for sending catalogue Dear Mr Pathak Thank you for your letter dated 18th February. We are pleased to send you a copy of our catalogue. The terms and conditions for the wholesale dealers are as such : 

• 15 percent discount for the wholesalers over the usual discount of 20 per cent. 
• The books are sent by transport. Half the expenses are borne by us. 
• Payment is accepted through RTGS and NEFT. We await your order. 

Yours faithfully 
P.N.Panday (Sales Manager)
 
(iv) Placing Orders and Sending Replies 

Question 15. 
Write a letter to Ajay Trading Company regarding supply of sports articles to your club.
Answer:
Excel Club
Sadar Bazar 
Hanumangarh 
March 5, 20.. 
Messers Ajay Trading Company 
170 Industrial Area 
Jaipur 
Subject - Supply of sports articles 
Dear Sirs 
We request you to supply us the following items as per your rates, by passenger train and forward the Railway Receipt through the State Bank of India, Hanumangarh. 

Items	Quality	Quantity
Olympic Hockey Sticks Volleyball New No. 5 Hockey balls	Best quality New No.5 Best quality	40 12 20

Please see that the goods are despatched well in time to reach us within 15 days. 
Yours faithfully 
For Excel Club 
S. R. Gupta
Secretary 

Question 16. 
You are Amita or Amit living in Dungarpur. Write a letter to Om Book Depot, Bada Bazar, Indore placing an order to supply books for school library,
Answer: 
The Sun Public School
Dungarpur 
7 March 20_ _. 
The Sales Manager 
Om Book Depot
Bada Bazar Indore
 Subject : Placing order for library books. Dear Sir We are pleased to inform you that we are satisfied with the terms and conditions mentioned in your catalogue. We want to purchase books from your book store. We are attaching a list of books and a demand draft of 5000 as an advance payment along with the letter. Please see that the parcel should reach us intact and well in time. The rest of the payment will be made as soon as we receive the books.
Yours faithfully
Amita
Librarian 

Question 17. 
You are Neeraj Neeraja Shekhar, Principal ,Vasant Public School, Pune. Your school. has just started a music department. Write a letter to the Manager of Melody House, Pune, wholesale suppliers of musical instruments, placing an order for musical instruments for the school. Ask for a discount on the catalogue prices.
Answer:
Vasant Public School
Pune 2nd April 20_ _.
The Manager
Melody House 
Pune 
Subject : Order for musical instruments 
Sir 
We are going to start music classes from this session. So we are in need of the following musical instruments for our music department. 
1. Harmoniums - 02
2. Classical guitars - 02
3. Drums - 04
4. Musical keyboard - 01 
I hope that the delivery of the above instruments shall be done with precautions. Every instrument should be of the best quality. In case, we receive any defective piece, we shall return it to you. No payment will be made for such a defective piece.
Yours is a highly reputed firm. Hope you will keep in your mind about your reputation. The payment shall be done on the spot at the time of delivery. It is also expected that you are going to offer maximum discount in the bill raised for the purchase. 
Sincerely yours 
Neeraj
Principal 

Question 18. 
You are Shyam Arora, the manager of Mohan Publishing House. Write a letter in response to the bulk order of books by Diwan Educational Academy, Bikaner. Produce the necessary details.
Answer:
Bada Bazar 
Indore 
Subject : Placing order for library books. 
Dear Sir 
We are pleased to inform you that we are satisfied with the terms and conditions mentioned in your catalogue. We want to purchase books from your book store. We are attaching a list of books and a demand draft of 5000 as an advance payment along with the letter. Please see that the parcel should reach us intact and well in time. The rest of the payment will be made as soon as we receive the books. 
Yours faithfully 
Amita
Librarian 

Question 17. 
You are Neeraj Neeraja Shekhar, Principal ,Vasant Public School, Pune. Your school. has just started a music department. Write a letter to the Manager of Melody House, Pune, wholesale suppliers of musical instruments, placing an order for musical instruments for the school. Ask for a discount on the catalogue prices.
Answer:
Vasant Public School
Pune 2nd April 20_ _.
The Manager
Melody House 
Pune 
Subject : Order for musical instruments 
Sir 
We are going to start music classes from this session. So we are in need of the following musical instruments for our music department. 
1. Harmoniums - 02
2. Classical guitars - 02
3. Drums - 04
4. Musical keyboard - 01 
I hope that the delivery of the above instruments shall be done with precautions. Every instrument should be of the best quality. In case, we receive any defective piece, we shall return it to you. No payment will be made for such a defective piece. Yours is a highly reputed firm. Hope you will keep in your mind about your reputation. The payment shall be done on the spot at the time of delivery. It is also expected that you are going to offer maximum discount in the bill raised for the purchase. 
Sincerely yours 
Neeraj
Principal 

Question 18. 
You are Shyam Arora, the manager of Mohan Publishing House. Write a letter in response to the bulk order of books by Diwan Educational Academy, Bikaner. Produce the necessary details.
Answer:
Mohan Publishing House
Jaipur
16 November 20.
Diwan Educational Academy : 
Bikaner 
Reference : No. 284/3 
Subject - Replying to the order placed by you 
Sir 
We are very grateful to you for considering us for this order of books in bulk. It will be our first dealing with you but certainly not the last. We readily accept your demand of 15% discount on the purchase in bulk in addition to extra 5% given to the Educational Institutions. We assure you for timely delivery of books in proper condition. Warm regards 
Yours faithfully
 Shyam Arora
(Manager) 

Question 19. 
You are the Principal of your school. You want to purchase furniture. Write a letter to M/s Sharma and Brothers placing an order for school furniture. 
Answer:
The Principal
Kirorimal Sr Sec. School 
Barmer 
26 March 20_ _. 
M/s Sharma & Brothers 
E-25 Kailash Marg 
Bhilwara 
Subject: Order for school furniture 
Dear Sirs 
I shall be grateful if you could kindly send me the following items by transport. Please see that these

Items (Furniture)	Quantity
Almirah small size Tables & Chairs (Iron)	2 80 pairs

items are despatched well in time to reach us within 10 days. Your payment will be made through a multicity cheque of Punjab National Bank payable at Barmer on receipt.
Yours faithfully
Madhav Krishna
(Principal)