RBSE Class 10 Social Science Important Questions Economics Chapter 5 Consumer Rights

Rajasthan Board RBSE Class 10 Social Science Important Questions Economics Chapter 5 Consumer Rights Important Questions and Answers. 

RBSE Class 10 Social Science Important Questions Economics Chapter 5 Consumer Rights

Objective Type Questions 

Question 1. 
Consumer right includes-
(a) Right to representation 
(b) Right to seek redressal 
(c) Right to choose
(d) All of the above 
Answer:
(d) All of the above

Question 2. 
Sellers or shopkeepers exploit the consumers by-
(a) Charging high price 
(b) Adulteration 
(c) Giving less weight
(d) All of the above 
Answer:
(d) All of the above 

Question 3. 
Consumer protection act was passed in-
(a) 1985 
(b) 1986 
(c) 1996
(d) 2006 
Answer:
(b) 1986

Question 4. 
The duty of a consumer is-
(a) To check maximum selling price 
(b) To check date of manufacturing 
(c) To check the quality of product
(d) All of the above 
Answer:
(d) All of the above

Question 5. 
To settle consumer disputes, the followings are set-up under COPRA at-
(a) District level 
(b) State level
(c) National level 
(d) All of the above 
Answer:
(d) All of the above

Question 6. 
The root cause of consumer exploitation is-
(a) Illiteracy 
(b) Rich
(c) Helplessness 
(d) All of the above 
Answer:
(a) Illiteracy 

Question 7. 
When did the right to information come into force in India ? 
(a) 2002 
(b) 2005 
(c) 2014
(d) 2019 
Answer:
(b) 2005 

Question 8. 
Considers cases related to claim up to ₹ 20 lakh-
(a) National commission 
(b) State commission 
(c) District centre
(d) None of the above 
Answer:
(c) District centre

Question 9. 
When is National Consumer's Day celebrated in India ? 
(a) On 5th October 
(b) On 24th December 
(c) On 30th January
(d) On 15th April 
Answer:
(b) On 24th December 

Question 10. 
Which of the following ensures high quality ? 
(a) ISI
(b) Agmark 
(c) Hallmark 
(d) All of the above
Answer:
(d) All of the above

Fill in the blanks 

1. In India, the consumer movement emerged in an organised form in the ................. 
2. Today .............. has become an umbrella body to over 220 member organisations from over 115 countries. 
3. Consumers have the right to ............. against unfair trade practices and exploitation. 
4. Under COPRA, a.............quasi-judicial machinery was set-up for redressal of consumer disputes. 
5. There are today more than ................. consumer groups in the country.
Answer:
1. 1960s 
2. Consumers International 
3. seek redressal 
4. three-tier 
5. 700 

Very Short Answer Type Questions 

Question 1. 
Who is a consumer ?
Answer:
The person who purchases goods from market and consumes it, is known as consumer.
Or 
The person who consumes goods and services for satisfaction of wants, is known as consumer.

Question 2. 
Write the full name of COPRA. 
Answer:
Consumer Protection Act.

Question 3. 
What do you mean by the Right to Information ?
Answer:
Right to Information is the law which provides the right to the citizens of the country to know about government's decisions and actions.

Question 4. 
Write the names of logo and certification used on electrical equipments and food products.
Or
What is ISI and Agmark ?
Answer:
The credibility and quality of electric equipments are determined by ISI, and the quality for food articles is determined by AGMARK.

Question 5. 
Consumer can get detailed information about the goods which he wants to purchase. Which is this right of consumer?
Answer:
Right to be informed.

Question 6. 
When was Right to Information (RTI) implemented in India ?
Answer:
In 2005.

Question 7. 
Name the programme which makes a consumer aware.
Answer:
"JAGO GRAHAK JAGO"

Question 8. 
Give an example of consumers exploitation
Answer:
To provide adulterated goods to consumer.

Question 9. 
Write the full name of RTI. 
Answer:
Right to Information. 

Question 10. 
Name any two rights of consumers.
Answer:

1. Right to be informed
2. Right to security.

Question 11. 
When was COPRA implemented ? 
Answer:
COPRA was implemented in 1986.

Question 12. 
What do you mean by consumer awareness ?
Answer:
To aware consumers about their rights and duties is known as consumer awareness.

Question 13. 
What do you mean by consumer protection?
Answer:
To save consumers from the exploitation of sellers, producers and shopkeepers is known as consumer protection.

Question 14. 
Write any two ways through which shopkeepers exploit consumers.
Answer:

1. To charge higher price from consumers.
2. Giving less weight or inferior quality of goods to consumers.

Question 15. 
Under which right is to know date of manufacture and expiry of goods ?
Answer:
Right to be Informed.

Question 16. 
Under which right can shopkeeper not sell goods unnecessarily ?
Answer:
Right to Choose.

Question 17. 
Under which right can consumer claim for compensation ?
Answer:
Right to seek Redressal.

Question 18. 
When is consumer's day celebrated in India ?
Answer:
The consumer's day is celebrated on 24th December.

Short Answer Type Questions (Type-I)

Question 1. 
Explain any two rights of consumer.
Answer:

1. Right to be informed This right of the consumer includes quality, potency, purity, standard and price of the goods.
2. Right to seek redressal This right provides that consumer can seek redressal against unfair trade practices.

Question 2. 
Write any two measures to save consumers from the exploitation of producers and sellers.
Answer:

1. Consumers must know about their rights and exercise them.
2. Consumers should be informed about all the acts and the procedures for consumer protection.

Question 3. 
Which points should be kept in mind before purchasing goods from the market by a consumer. List any two points.
Answer:

1. Consumer should check date of issuing or manufacturing of consumable articles as well as date of expiry.
2. Consumer should ask for cash memo for the items purchased.

Question 4. 
Explain the right of (security) safety.
Answer:
Goods like electrical goods and pressure cookers can cause serious injury, if there is any manufacturing defect in them. There is also risk to life. Consumers have the right to be protected against any such danger.

Question 5. 
State two functions of the Consumer Protection Council.
Answer:

1. Consumer Protection council works to protect consumers.
2. It guides consumers on how to file a lawsuit in a consumer court.
3. On many occasions, it also represents the individual (consumer) in the consumer court.

Short Answer Type Questions (Type-II)

Question 1. 
Explain the three-tier quasi judicial machinery set-up under consumer protection act.
Answer:
Three-tier quasi-judicial machinery at the district, state and national level was set up under Consumer Protection Act. Claims to which they deal are-
(a) District level courts-upto ₹ 20 lakhs.
(b) State level courts-between ₹ 20 lakhs and 1 crore.
(c) National level courts-exceeding ₹ 1 crores.
If a case is dismissed on district level court, the consumer can also appeal in the state and then in the national level courts.

Question 2. 
Describe any three rights provided to the consumer in consumer protection act, 1986.
Or 
When was consumer protection act passed ? What rights are given to consumers in it ?
Answer:
Consumer protection act was passed in 1986. The following rights are given to consumer-

• Right to Represent: COPRA has enabled us to have the right to represent in the consumer court. .
• Right to Seek Redressal: Consumers have this right against unfair trade practices and exploitation. If damage is caused to the consumer, he or she has the right to get compensation on the degree of damage.
• Right to be Informed: This includes quality, quantity, potency, purity, standard and price of goods.
• Right to Choose: Assurance of access to variety of goods and services at competitive price.
• Right of Safety: The consumers have the right to be protected against marketing of goods and services, which are hazardous to life and property.

Question 3. 
“The consumer is exploited in various ways.” Support this statement.
Answer:
Exploitation in the market happens in various ways, as-

• Underweight and Under Measurement: The goods sold in the market are sometimes not measured or weighted correctly.
• Substandard Quality: Selling defective home appliances and expired medicines are its examples.
• High Prices: Sometimes sellers charge higher than MRP.
• Adulteration and Impurities: Adulteration is done in the costly items as in oil, ghee, milk, spices etc. to earn profits.
• Lack of Safety Devices: Electronic goods produced locally lack the required inbuilt safeguards, which may cause accidents.

Question 4. 
Suggest any four measures for consumer awareness.
Answer:

1. Consumers should be aware through advertisement on T.V. and in newspapers.
2. Consumers should be made aware through consumer organisations.
3. Consumers should know about COPRA 1986 and other acts.
4. Consumers should be made aware through consumer courts and process of redressal.

Question 5. 
Explain any two rights of consumer.
Answer:
1. Right to Choose: This right assures to choose variety of goods and services at competitive prices. The manufacturer should not use aggressive selling techniques to sell a particular product.

2. Right to be Heard: The consumer should be assured that complaints or grievances regarding a product or service would be considered. Newspapers and consumer associations should encourage dissatisfied consumers to write about products. Thus, the right to be heard should be available to every consumer.

Question 6. 
What is right to information ? Explain any two advantages of it.
Answer:
Right to Information is the most important right of consumer. Under this right consumer has right to know about the goods and services he purchased. In 2005, the right to information has been expanded to cover various services provided by the Government.

Benefits of Right to Information:

• The consumer has right to know about all the information related to product or service and if there is any complaint about goods. Consumer can demand for change or compensation.
• It is an important tool to protect consumers from exploitation.

Long Answer Type Questions

Question 1. 
“Right to be informed is an important right.” Explain this statement.
Or 
Explain the right to be informed and why is it important for consumers ?
Answer:
Consumers has been provided many rights under which the most important is the right to be informed. When a consumer purchases a commodity, all information regarding the product, its ingredients, date of manufacture, precaution of use etc. are printed on the packing of product because the consumer has right to be informed. If there is any complaint about the product or service, the consumer can claim for compensation or demand for change of a product. For example, if a shopkeeper is selling the medicine after expiry date, consumer can complain against for the same.

At present government has increased its area. In 2005 government of India passed a law, which is known as “Right to Information" (RTI). By this act, the right to information has been expanded to cover various services provided by the Government. The RTI act ensures India's citizens all the information about the functions of government departments.

Question 2. 
Explain the factors which are responsible for consumers' exploitation. How consumers can be saved from exploitation ?
Answer:
Factors Responsible for Consumer's Exploitation:

• Consumers are quite ignorant of their rights and duties.
• Consumers illiteracy, less information and casual behaviour are most important factors which lead to consumers' exploitation.
• Markets do not work in a fair manner when producers are few and powerful whereas consumers purchase in small amounts and they are scattered
• Consumers usually lack of knowledge to judge different kinds of things. It is easy to cheat poor, illiterate and unaware consumers.

Measures to save consumers from Exploitation:

• Consumers should be informed about their rights.
• Consumer groups should make people aware about their duties and rights.
• Consumers should be informed about COPRA and other acts.
• Consumers should be educated through Lok adalts and process of complaint.
• Consumer's law should be implemented properly.